1. How long is a Play Therapy session?
   A Play Therapy session is 40 minutes.
   
   
2. When do parents get feedback from the therapist?
   Each therapist will have their own model of working with parents. However, you can expect 20 - 30 minute feedback sessions scheduled separately from your child's Play Therapy session after every 4 - 6 sessions of therapy.
   
   
3.  What if I have an emergency and need to speak to the therapist in between feedback sessions?
   Our therapists are more than willing to support you if any emergency comes up. Please contact Creative Corner administration staff whom will coordinate a meeting for you and your child's therapist.
   
   
4. What is the cancellation policy?
   Session cancellations are to be informed at least 24 hours prior to the session time with no charge. Unless an unforeseen circumstance such as sudden illness and/or accident that causes your child to not be able to attend the session on that day, the session will be charged for.

   Traffic in Bangkok is unpredictable, and we understand, if your child will be late due to traffic jams, please inform the therapist and they will be able to extend the time for your child for up to 20 minutes if they do not have a client scheduled before that timeframe.
   
   

5. What if the therapist cancels the appointment?
   If the therapist cancels the session, they are responsible for informing you as soon as possible and arranging a make-up session.
   
   
6. Do I need to go into sessions with my child?
   Play Therapy sessions are 1:1 with the child and therapist. There is a waiting area outside for you to wait during that time.
   
   
7. Do I need to bring my child to Parent (Filial Play) Coaching sessions?
   Parent (Filial Play) Coaching sessions are mainly for the parent. Our coach will ask you to bring your child in for play observations once every few weeks.
   
   
8. How long are Parent (Filial Play) Coaching sessions?
   Parent (Filial Play) Coaching sessions are typically 1 hour long.
   
   
9. What is the process of starting Play Therapy and/or Parent (Filial Play) Coaching?
   For Play Therapy sessions, please contact our administrative staff to schedule an intake meeting with one of our therapists. The intake meeting typically takes 45 minutes to 1 hour and only parents are required to attend. After the intake meeting, if you are in agreement to begin sessions, your child's therapist will advise you on scheduling and other details.

FOR SUPERVISION 

1. Do I need supervision even after I have certified?
   Yes, if you are a current PTI/ PTUK member, you need a minimum of 1.5 hours of supervision monthly.
   For trainees, you are required to have 1 hour of supervision every 2 weeks or after every 6 sessions (whichever one comes first).
   
   
2. Where do I find a supervisor?
   You are able to find a supervisor on the register.
   https://playtherapy.org/register-of-members/

FOR PROFESSIONAL TRAINING

1. Where do you offer your trainings?
   We are able to offer both on-site and off-site training depending on your needs. We have some trainings on at Creative Corner run by our therapists as well as collaboration with other professionals in the field. For updated schedules, please check out our Facebook page.
   https://www.facebook.com/CreativeCorner.th
   
   
2. Who are the professional training targeted for?
   We are able to support teachers, teaching assistants, and other mental health professionals. We train using a person-centered approach and are able to adapt the training and workshop to suit your needs.

SPACE USAGE

1. Who is it for?
   The play therapy rooms are available for professionals working with children and families, including play therapists, child therapists, speech therapists, and related practitioners who are looking for a suitable and supportive environment for their sessions.
   
   
2. How do I book a room?
   Please contact us via LINE to enquire about availability and make a booking.
   
   
3. How much does it cost?
   Please contact us for our latest fees and package options - including special placement fees for play therapy trainees.
   
   
4. Do I need to sign an agreement?
   Yes, all therapists and professionals using our space are required to sign a Play Therapy Room Service Contract before their first booking. This helps ensure a safe, professional, and respectful environment for everyone.
   
   
5. What is included in the Play Therapy Room Service?
   Our play therapy rooms are fully furnished and designed for play therapy sessions. Amenities vary by room but include all the play therapy materials required, air conditioning, Wi-Fi, waiting area access, and restroom facilities.
   
   
6. Can I book the room on a regular basis?
   Yes. We welcome both one-time and recurring bookings, subject to availability.
   
   
7. Can I use the room for parent consultations?
   Yes. Our spaces can be used for consultations, assessments, supervision, and other professional services. Please contact us to discuss your requirements.
   
   
8. What is your cancellation policy?
   Please refer to the Play Therapy Room Service Contract or contact us for details regarding cancellations and rescheduling.
   
   
9. Is parking available?
   Yes. Parking is available at SC Mansion (subject to building regulations and availability).
   
   
10. Are refreshments provided?
    Drinking water is available for therapists, clients and visitors.

Will my child's information be kept confidential? 

Your child’s data is securely recorded and protected on Fortuna, an application that was created according to the EU General Data Protection Regulation (GDPR), a standard upheld by all Play Therapy International registrants. This Data Protection Regulation also coincides with the Personal Data Protection Act in Thailand that was enforced in October 2021

Creative Corner also has a consent form in the event that you would like our therapists to collaborate with the school or other health professionals. You, as the parent, have full control of what is shared. 

How will I know that my child is safe? 

All signatories to this document are committed to safeguarding and promoting the welfare of children receiving a service and ensuring that appropriate and consistent action will be taken if any concerns arise.

A child is defined as a person under the age of 18, as outlined in the Thailand Child Protection Act 2003.

Our play therapists receive regular clinical supervision in order to support their work with your child and ensure they are providing effective and ethical support to your child.

It is the therapist’s responsibility to keep your child safe in the therapy session. However, once they have left the session or before they have entered the session, the therapist does not hold any responsibility if any accidents occur.

At the start of any work being carried out with a child it will be clearly explained to that child that confidentiality cannot be guaranteed where the therapist believes that there is danger to the client. Whenever there is either evidence or suspicion of child abuse the therapist concerned will discuss these concerns with the child. They will explain clearly to the child the reasons for having to pass information on to other professionals and the procedures for dealing with child abuse.

Actual Awareness of Evidence of Abuse:

Therapists may become aware of child abuse in the following ways:-

• Direct disclosure of abuse to a therapist by the child.
• Observation of injuries that may arouse suspicion that abuse may have occurred.
• Evidence of the child’s emotional state that may cause concern such as the child becoming extremely distressed or withdrawn.
• Information that may be passed on to a therapist by others who are concerned for the child.

If a therapist becomes aware that a child is under immediate threat of abuse or has actually suffered abuse, the therapist must:-

• If possible, discuss with the child the action that the therapist must take.
• Make an immediate record within the hour of the child’s actual words (ie verbatim).
• Discuss the matter immediately with their supervisor, if necessary, by telephone.

Contact Childline Thailand and follow their procedure to ensure immediate safety of the child

1. How much does a therapy session cost? 
   Therapy rates vary depending on our therapists' experience and expertise. Please contact us directly to enquire about rates. 
   
   
2. When do I need to make payment?
   Payment is required before or on the day of your appointment, unless otherwise arranged with your therapist.
   
   
3. What payment methods do you accept?
   We accept bank transfer, PromptPay, and cash. Please contact us for payment details.
   
   
4. Do you issue receipts?
   Yes. A receipt can be provided upon request.
   
   
5. What is your cancellation policy?
   Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Late cancellations or missed appointments may be subject to a cancellation fee.
   
   
6. Can I claim my therapy sessions through insurance?
   Coverage depends on your insurance provider and policy. Please check with your insurer to confirm whether therapy sessions are eligible for reimbursement.
   
   
7. Are refunds available?
   Payments are generally non-refundable. Any exceptions will be considered in accordance with our cancellation policy.